FAQ

by Docko

On the reservation page, you can use the [Way to go] feature to search for directions to the hospital via Google Maps.

Category: Service

Please contact us via DOCKO. All inquiries received through DOCKO will be translated into Korean and delivered directly to the hospital.

Category: Service

Are you interested in Korean plastic surgery?
Meet with Korean specialists now through DOCKO.
A plastic surgery center, Gangnam famous plastic specialists will solve your troubles.

Category: Service

Emergency contact to hospital is for emergency. If you have any questions, please contact DOCKO Customer Service via [Contact Us] in the DOCKO app.

Category: Service

DOCKO introduces only hospitals that have been selected by the Korean government as “foreign patient attraction organizations”.

Category: Service

The ‘Like’ mark on the plastic surgery guide or information means that the information is recommended by other users of DOCKO. Try to click “Like” on the information you like.

Category: Service

You can search for the plastic surgery information by pressing the [more] button at the center of the home screen with ‘search term’.

Category: Service

Unlike the first surgery, re-surgery is risky and requires more information, which is also essential for the safety of the patient. If you hide the re-surgery, the hospital may refuse the surgery.

Category: Service

DOCKO provides the plastic surgery guide for general information. According to the preliminary examination through the consultation with the actual specialist, the medical opinion may be different at the hospital. DOCKO’s plastic guide and information are only for reference purposes when using the service.

Category: Service

The cost of surgery is determined not only by the ability of the doctor, but also by various peripheral factors, including the availability of the latest medical devices, the method of operation, and the presence of a recovery room.

Category: Service

The photos you have uploaded will be forwarded directly to the hospital for consultation and will not be recorded on DOCKO’s server.
Photos sent to hospital will be automatically deleted after a certain period of time.

Category: Service

If consulting is already in progress, you can not proceed with other consulting at the same time.

Category: Service

If you want to change consulting, check the previous and next button on the bottom. You can change any thing after chainging steps.

Category: Service

At present, DOCKO’s services are only dealing with plastic surgery-beauty treatment related medical care subjects. As we expand our affiliated hospitals, we plan to gradually expand the number of medical care courses in the future.

Category: Service

Yes, you can re-sign but your previous consulting and unused coupon will be deleted. So please make it sure.

Category: Account

The IOS version is currently in preparation for release. We look forward to meeting you soon.

Category: Service

DOCKO is a global service. Anyone can use, but not for Korean. If you live Korea, but your nationality isn’t Korea, you can use DOCKO.

Category: Service

You can upload jpg., jpeg., png. image file format, and less 3mb only. Please check the format and image size.

Category: Service

You can cancle your consulting on reservation tab.

Category: Service

Answer of quotation will be answered in 48hours.

Category: Service

Hospitals can read your consult and after certain period, it get deleted automatically and only you can check it on your account.

Category: Service

Information which you’ve wrote in the consult, goes in to primary process and select the most suitable hospital for you. And after primary process, goes in to secondary process to choose appropriate doctor. Through this process, you will receive the information and schedule of surgery.

Category: Service

You can set push alarm in [MORE]-[USER INFO]

Category: Service

It takes maximum 3 days. We wil try to give you an answer asap.

Category: Service

DOCKO only provide service to members.
You can be member for free, and you can get personalized consulting from Korea medical team. Also you can get latest beauty trend information and participate the events.

Category: Service

You can use your ID with your E-mail and password.

Category: Account

You can change your personal information on [USER INFORMATION]-[EDIT PROFILE]

Category: Account

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